The Sidemen- Charity Match 2023, London Stadium
Please find important venue information below to make your day as enjoyable as possible, from planning your visit, ticketing information and more on our Stadium facilities.
Follow our channels for the most up-to-date information on event day:
• Twitter:@londonstadium
• Instagram:@londonstadium
• Facebook:@londonstadium
STADIUM TIMINGS - SATURDAY 9TH SEPTEMBER:
12:30Catering units open on the Stadium Island.
13:00 Hospitality opens -ticketholders only.
13:30Stadium General Admission opens.
15:00 Match Kick Off
17:00 Event ends
All timings are subject to change.
Please allow 30 minutes to get into the Stadium after arriving at the Park. Ticket and security checks will be in operation.
We politely ask you to refrain from coming to the Stadium before the event starts.
THERE WILL BE NO READMISSION- ONCE INSIDE THE TURNSTILES, YOU CANNOT EXIT AND RE-ENTER THE EVENT.
THIS IS A SOLD OUT EVENT- PLEASE DO NOT TRAVEL OR TRY TO ENTER THE STADIUM WITHOUT A VALID TICKET.
Children under 16, must always be accompanied by an adult whilst in the Stadium.
FAQS:
Q: What time will the event start?
- Kick off will be at 15:00. Stadium Island concessions will be open from 12.30.
Q: What time should I arrive at the Stadium?
- Please allow 30 minutes to get into the Stadium after arriving at the Park. Ticket and security checks will be in operation. We do not recommend queuing before the Stadium Island catering is open at 12.30.
Q: I haven't received my tickets yet?
- If you have not received your tickets, please contact your ticket provider directly. If you purchased via London Stadium, please contact ticketing@london-stadium.com
Q: Where is the Box Office located?
- There will be a Box Office available at the ArcelorMittal Orbit to assist with ticket queries. PLEASE NOTE:There will be no tickets for sale at the Box Office on the day. All tickets are sold online.
Q: Can I re-enter the Stadium?
- Once you have gone from the Stadium Island, through the turnstiles, there is no re-entry.
Q: Can I bring food / drink into the Stadium?
- Small amounts of food will be accepted. Large bags and hampers containing food and drink will not be allowed inside the venue.
- Empty bottles (without lids) up to 500ml and reusable bottles will be permitted to use at the water refill stations in and around the stadium.
- Additionally, to the water points, each static catering unit is able to provide tap water free of charge.
- The nearest water point outside the Stadium is The Last Drop under theArcelorMittal Orbit, which has a water fountain.
Q: Can I bring sunscreen and other small items in my bag?
- You may bring sunscreen and other small personal items such as perfume (please no glass bottles), hygiene products or phone charger / battery packs in your bag, all bags will be subject to a search and any prohibited items will be removed before entry. We have no left luggage or storage for bags.
Q: Are bags allowed into the Stadium?
- Only small bags will be permitted (size A4). There is no bag storage available.
Q: Are umbrellas allowed in the Stadium?
- The event will happen in all weather conditions so come prepared! You will be sheltered in the stadium under the roof, but your journey to the stadium may be in the open so plan accordingly. Please note, youmay bring telescopic umbrellas but please no golf umbrellas!
Q: Will there be searches at the Stadium?
- All visitors are subject to a search – please have your coats open and remove hats at search areas. Please note any confiscated items will not be stored for collection post-match.
Q: Can I bring a professional camera or selfie stick?
- Professional cameras, selfie sticks and tripods are not permitted in the Stadium.
Q: Do I need to bring ID to purchase alcohol?
- If you look under 25 and would like to purchase alcohol, pleaseremember you need Proof of Age ID with aPASS hologram, a photographic driving license or a passport.Remember enjoy alcohol responsibly.What is a PASS ID Card and how can I get one? (myidcard.co.uk)
Q: Is there parking at the Stadium?
- There is no additional car parking for this event and it is strongly recommended that you do not try and park near the stadium in any local car parks as there will be robust parking enforcement in place.
- Only those with booked blue badge parking spaces may access blue badge parking.
- A reminder that London Stadium is a public transport venue and there is no public car parking at London Stadium, other than blue badge parking.
- Roads around the Stadium will be closed from 12:00 to 19:00 .
- The London Aquatics Centre car park will be closed from 5pm.
Q: Do you have parking for Blue Badge Holders
- Blue Badge Parking is now SOLD OUT.
Q: I have purchased Blue Badge Parking, but I haven’t received any further information
- The exact location, directions and opening hours of the Blue Badge parking area will be confirmed directly to ticket holders. Please add parking@london-stadium.com to your safe senders list. More information on facilities for disabled people: www.london-stadium.com/accessibility.html
Q: Do you have an alternative solution for people with accessible needs?
- A shuttle bus for disabled patrons will run to Bridge 3 from:
• Stratford Station – Platform 13 (Jubilee Line)
• Stadium: Bridge 3, Marshgate Lane, E20 2ST
The service will operate from 30mins before gate opening times until 1hr post event. Further details on the location at Stratford Station.
At Bridge 3, London Stadium will have an accessible team who will be able to assist accessible ticket holders getting to seats for the event as this is the dedicated accessibility entrance.
TRAVEL UPDATES
Ticket holders are advised to check their journey before travel, and plan accordingly to get the best out of their experience. Resources are available such asTfL's Journey Planneror theTfL Go appand theNational Rail website.
PLAN YOUR VISIT
The event should finish around 17:00 on Saturday 9. Please be aware the walking journey to the main Stratford Regional Station can take up to 80 minutes post-event. London Stadium is within walking distance of a number of transport hubs, see the Stadium’s ‘Getting Here’ page for more informationhere.
London Underground
• All tube lines and DLR services are currently planned to run normally.
• Please take a note of all last services and plan your journey accordingly
• All local lines and services can be foundhere.
Coaches
There are some additional National Express coach services – please contact directlyherefor more information.
Parking
- There is no additional car parking for this event and it is strongly recommended that you do not try and park near the stadium in any local car parks as there will be robust parking enforcement in place.
- Only those with booked blue badge parking spaces may access blue badge parking.
- A reminder that London Stadium is a public transport venue and there is no public car parking at London Stadium, other than blue badge parking.
Blue Badge Parking
***Please note Blue Badge Parking is now fully booked ***
Blue Badge Parking is by booking only, so please do not attempt to enter if you have not already pre-booked.
Please note that roads for Blue Badge Parking will re-open 30 minutes post event, so please be patient while our team manage traffic as you make your way out of the Blue Badge parking area.
The Accessible Shuttle Bus (times shared below) will be in operation from the following locations:
Stratford Station – Platform 13 (Jubilee Line)
Stadium: Bridge 3, Marshgate Lane, E20 2ST
What3words Bridge 3 location:https://w3w.co/brains.snack.farms
EVENT AND ACCESSIBILITY SHUTTLE BUS TIMINGS
Event | Date | Event Start | Event End | Shuttle Start | Shuttle End |
The Sidemen | 9.9.23 | 15:00 | 17:00 | 12:30 | 18:00 |
FOOD AND DRINK
Wondering where you can fill up on food and drink at London Stadium? Empty bottles (without lids) up to 500ml and reusable bottles will be permitted to use at the water refill stations in and around the stadium. Drinking water locations can be found on the concourse once inside.
Large bags and hampers containing food and drink will not be allowed inside the venue. You will find tasty meals, snacks and treats at our kiosks, plus there’s the West Ham Coffee Co in the Stadium Store.
More info here:https://www.london-stadium.com/plan-your-visit/food-beverage.html
WEATHER
The event will happen in all weather conditions so come prepared! You will be sheltered in the stadium under the roof, but your journey to the stadium may be in the open so plan accordingly. Please note, youmay bring telescopic umbrellas but please no golf umbrellas!Sunscreen is allowed.
CASHLESS STADIUM
A reminder that the Stadium is fully cashless, so make sure you have the correct payment method to hand when making purchases.
FREE STADIUM WIFI
Free Stadium WIFImeans that you can connect with stable and fast speeds throughout the concourse and in bowl – joinLSFreeWIFIand enter your details to connect.
MERCHANDISE
We recommend to only purchase from official merchandisers, who will be identifiable with Stadium branding.Official Merchandise is located within the Stadium Island and on the Stadium concourse.
WEST HAM CLOSURES
Please note, the West Ham United Club Shop and Box Office will be closed all day onSaturday.
ACCESSIBILITY
As one of the major venues on Queen Elizabeth Olympic Park, London Stadium shares with the park the philosophy of being a venue for all. The Stadium takes pride in providing a dedicated service to all our guests, football supporters and concert-goers. This includes a wide range of features, facilities and services to support our disabled customers. For more information about the Accessibility facilities in place at the Stadium on matchday, please visithere.
ROAD CLOSURES
The following closures will be in place from 12:00. These will be in place for approx. 2 hours post-event.
• Westfield Avenue
• Montifichet Road
• Pool Street
• Sidings Street
• Marshgate Lane (adjacent to the Stadium)
GROUND REGULATIONS
A reminder to all attendees, it is a requirement under theGround Regulationsto show your ticket to Stadium staff if requested, including any digital tickets.Non-compliance could result in refusal of entry or ejection, so please do ensure you can access your ticket at all times.
For more information on Guest Services please visit the Stadium websitehere.
SEARCH AND BAG POLICIES
Avoid delays - please don't bring bags to the venue. All bags will be subject to a search regime. Bags larger than A4 size are not permitted, and there are no left luggage facilities. All visitors may be searched - please have your coats open and remove hats at search areas. Please note any confiscated will not be stored for collection post-match.
FACILITY LOCATIONS
Please find locations of your nearest first aid, lifts, water fountains, baby changing, buggy storage and multi faith rooms.
