What you need to know about eSIM with Spark | Spark NZ (2024)

What's eSIM?

An eSIM is an embedded SIM card that's built into your phone, tablet or watch.

It means no more plastic, no more fumbling with paperclips to eject your SIM card holder, and no more switching out physical SIM cards when travelling.

Benefits of eSIM

Compared to a removable SIM card, eSIM has the following benefits:

  • More capability: Use two phone numbers on a dual SIM–capable device.
  • More connected devices: Leave your phone behind. Watches, tablets and laptops will be able to connect to the network.
  • Seamless connectivity: Download your eSIM to your phone and switch easily between supported networks as you travel.

eSIM with Spark NZ - Supported devices

You can get eSIM on a range of devices, including phones, tablets and wearables. We can't guarantee that eSIM will work on devices that weren't bought from Spark.

Phones and tablets

Spark supports eSIM for selected devices:

Device compatibility list

If you've already got an existing SIM card with Spark, you'll need to visit us in store to switch to an eSIM.Find a store

You can also buy a plan witheSIM online for your phone or tablet.

  • Get a Spark plan for your phone
  • Get a Spark plan for your tablet

Want to buy an eSIM device online?

Shop the range of Spark devices

Watches

Spark supports eSIM for selected watches:
Device compatibility list

Apple Watch Series 3 (GPS + Cellular) and later

To check if there is asoftware update available:

  1. From your iPhone open the Watch app
  2. TapGeneral > Software Update
    • Before installing anupdate, we recommend performing a backup
    • Download the update over WiFi to avoid using data

Samsung Galaxy Watch 4G and later (cellular models only)

You canbuy the Unlimited Wearable Plan with a Samsung Galaxy Watch online and in Spark retail stores

You can also buy a Galaxy Watch separately and connect it later to the Spark network with the Unlimited Wearable Plan for eSIM

Bring your Watch 4G into a Spark retail store to buy the Unlimited Wearable Plan

Frequently asked questions

Here's a bit of information to help you understand eSIM and eSIM–connected devices. Learn more in the FAQs below.

What eSIM phones does Spark NZ support?

Please see the following link for a list of eSIM capable devices that Spark supports.

Device compatibility list

If you would like to buy a device from Spark you can visit the online store.

Buy a mobile device

If you already have one of these phones but you're not with Spark, you can buy a plan with eSIM online or visit a Spark store. (We can't guarantee that eSIM will work on a device that wasn’t bought from Spark.)

Get a Spark mobile plan with eSIM

Find a store

What eSIM watches does Spark NZ support?

Device compatibility list

If you already have one of these watches but it's not connected to thenetwork, you can buy a plan for it from a Spark store.Find a store

Note: You'll also need a mobile plan from Spark, and we can't guarantee that eSIM will work on the watch if it wasn't bought from Spark.

Does Spark support eSIM for tablets?

Yes, eSIM is available for the following tablets:

Device compatibility list

If you already have one of these tablets but it's not connected to thenetwork, you can buy a plan for it online.Shop mobile broadband plans

We can't guarantee that eSIM will work on a tablet that wasn't boughtfrom Spark.

How do I swap my eSIM to a new device?

To swap your eSIM to a new phone, go to a Spark store with valid photo ID. Our store staff can complete a SIM swap for you. When the order is complete, you’ll receive an email with the QR code that you’ll need to scan on your new phone. Find a store

How do I switch back to a physical SIM card after getting eSIM?

To switch back to a physical SIM card after getting eSIM, go to a Spark store with valid photo ID. Our store staff can complete a SIM swap for you.Find a store

How do I find my SIM number for my eSIM?

If you’re using an eSIM you'll need to use your ICCD number. Here's how to find it. Steps may vary depending on your device make and model.

  • iPhone: Go to Settings > General> About. (If you tap ICCID, it may switch to CSN. Tap again to view the ICCID)
  • Android: Go to Settings > About orAbout Device > IMEI information

Your ICCID number is between the first two digits(89) and the last digit. It's a16-digit number beginningwith 64. This is your SparkSIM card number.

How do I move my number to another provider if I am using eSIM?

Your new provider will let you know what details are required. Prepaid customers will need to provide their ICCID.

Please refer to our Transfer Services page for full details. Go to Transfer Services

How do I block or unblock my eSIM device?

We can help you block and unblock your eSIM device if it is lost or stolen.

Message us

Find a store

Do eSIMs connect to 3G or 4G?

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

Do voicemail and other standard network services work on eSIM?

These services depend on the plan inclusions and general network availability. They're not affected by eSIM.

Can I have more than one eSIM profile on my device?

The number of profiles you can have depends on the type of device.iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart watches generally can only store one eSIM profile at a time.

Note:

  • If your device asks you to disable a line when you are trying to active a new SIM, this means you have reached the maximum active profiles available on your device.
  • This could happen for example when you have one eSIM and one physical SIM card active.The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”
  • You will need to choose one of the profiles to disable in order to active a new line.
  • You can also switch between profiles. If you are trying to turn on a profile when you already have the maximum active profiles active on your phone, you will be asked to turn off one of your profiles.
  • Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with.

Does eSIM use more data than a physical SIM card?

No, eSIM doesn't use more data than a physical SIM card.

To control your data usage, you can set up Smart Caps from your MySpark account.Learn about Smart Caps

Can contacts be stored on an eSIM?

No, contacts can't be stored on eSIM.

What you need to know about eSIM with Spark | Spark NZ (2024)

FAQs

How does eSIM work spark? ›

An eSIM is an embedded SIM card that's built into your phone, tablet or watch that connects your device to the mobile network without having to carry around multiple SIM cards. eSIM is the future of mobile connectivity, and it's sustainable.

What is the disadvantage of eSIM? ›

If you are using an eSIM and you need to change phones, you will have to contact your local phone provider to enquire how to transfer your eSIM, if that's even possible. While Android and iOS have eSIM transfer tools, not all carriers allow an eSIM transfer.

What information does an eSIM have? ›

An eSIM is a digital version of the physical SIM card—identifying your device virtually to provide network connection. It's programmable remotely via software and is built into newer smartphones, meaning you wouldn't have to go purchase a new SIM card if you wanted to swap phones or wireless carriers.

Does eSIM work in New Zealand? ›

Yes. Installing a New Zealand eSIM does not replace your existing phone plan, but adds a new secondary data plan. You can keep using your regular number separately from the eSIM, or with apps like WhatsApp and iMessage.

Does eSIM use your phone number? ›

Your eSIM phone number is either a phone number included with your eSIM data package, or an internet phone number you're using with your eSIM. Some people use their regular phone number for calls and texts, while using an eSIM for data.

Can eSIM track you? ›

Can an eSIM be tracked? It's possible to track eSIMs, but they aren't more trackable than physical SIM cards. Mobile device tracking primarily relies on the device's unique international mobile equipment identifier (IMEI) number, not the type of SIM card used.

Does eSIM drain battery? ›

The short answer is no, not really. An eSIM itself doesn't use more battery than a physical SIM. However, if you're using your phone with two lines (one eSIM and one physical SIM), your phone must maintain a connection to two networks. This can use more battery because your phone is doing extra work.

Does an eSIM change your phone number? ›

Now, let's address the burning question: does installing an eSIM change your phone number? The answer is generally no. When you install an eSIM, it doesn't directly alter your phone number. Your phone number remains the same, and you can continue to use it as you normally would.

Does eSIM work without internet? ›

Yes, eSIMs work without the internet. However, an eSIM requires internet for activation, so it's recommended to activate the eSIM plan just before you leave for your trip.

Is eSIM good for international travel? ›

International roaming with an eSIM works the same as roaming with a physical SIM. Your carrier might offer the ability to digitally manage your eSIM plan and add more data as needed. To learn more, contact your carrier.

Why is eSIM not popular? ›

Lack of Consumer Awareness. The lack of eSIM awareness and its benefits poses a significant barrier to adoption. Educating consumers about eSIM functionality, such as remote provisioning and network flexibility, is crucial.

Does Spark New Zealand support eSIM? ›

To use your phone in New Zealand, you'll need a $5 prepaid Spark SIM or Spark eSIM (free).

Which NZ carriers support eSIM? ›

2degrees customers have access to the eSIM feature on certain mobile devices with set-up simply requiring the scanning of a QR code. Like Spark, 2degrees supports eSIM for both business and private customers. However, unlike Spark, 2degrees does not support eSIM for wearable tech such as smartwatches yet.

How much is eSIM NZ? ›

New Zealand eSIM, from $4.50 USD | World's first eSIM store · Airalo.

How does eSIM connection work? ›

An eSIM is an industry-standard digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM. You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.

What happens to SIM card when eSIM is activated? ›

What Happens to Your Physical SIM Card When You Switch to eSIM? When you switch to eSIM, your physical SIM card becomes obsolete. Your mobile device will no longer recognize the physical SIM card and you will no longer be able to use it to connect to a cellular network.

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